Support Centre

ZTE Customer Care is open from 10am to 4pm (AEDT) Monday to Friday.

To talk directly to ZTE Australia Customer Care please call 1300 789 475.

For out of hours support please complete our Support Form.

We do have all our devices listed. Just visit our All Products page to find your device.

Return Process

For warranty and non warranty claims, products should be returned directly to the place of purchase. The store will be able to advise you of the repair process.

For Telstra or Boost branded devices, visit your local Telstra Store or dealer or return to your place of purchase.

For Optus branded devices, visit your local Optus Stores or Call Optus Service at 13 39 37.

For ZTE branded devices, return to your place of purchase or contact our Authorised Service Centre QSL, check the QSL website for locations and details.


ZTE provides some specialised devices to assist people with accessibility issues. To check for hearing aid and visually impaired features please check the Accessibility Matrix to see a table of supported features on each device


We are also committed to improving our mobile phone quality and service.

Please take the time to message or email us with your feedback.

Upgrading Tips using FOTA

Are you having trouble with updating a handset by FOTA (Firmware over the Air), then check out the following link to learn more about FOTA and what you can do to make it work on your device.

ZTE FOTA Information for users


Visit our downloads page for all our devices released in Australia. Abuse of these files or linking from external sites will result in application of a IP Address filter so please don’t post any file links from this site to any other sites.