Warranty & Repair Claims

For warranty and non warranty claims, products should be returned directly to the place of purchase. Your original place of purchase will be able to assist you. You may also call ZTE’s Customer Care line for any quieries.

Smartphones = 24 months Warranty
Accessories = 12 Month Warranty (Industry Leading)
External Battery = 12 Month Warranty
Built in Battery = 24 Months

All ZTE Branded Repairs are handled by our repair partner QSL. To seek assistance for warranty claims or repairs please contact QSL on either

Address:  Unit 11, Slough Business Park, Silverwater Road (Off Rachel Close), Silverwater,  NSW 2128, Australia

EMAIL: info@qsl.net.au
Phone: +61 2 8767 2200
Website: https://qsl.net.au/

To talk directly to a ZTE Customer Care Representative please call: 1300 789 475

To reach out to ZTE over email please send your enquiry to support@zte.com.cn

Telstra

All ZTE manufactured Telstra Branded devices are managed through Telstra. For warranty or repair claims you may call Telstra’s customer care line or visit a Telstra store for guidance. For over the phone support please call ZTE’s Customer Care Line. If the device is purchased through another retailer we recommend returning the device to the original place of purchase. Eg: Coles, Woolworths, Big W, Australia Post etc.

Optus

All ZTE Manufactured Optus Branded Devices are managed through Optus. For warranty or repair claims you may call Optus Customer Care line or visit a Optus Store for guidance. For over the phone support please call ZTE’s Customer Care Line. If the device is purchased through another retailer we recommend returning the device to the original place of purchase. Eg: Coles, Woolworths, Big W, Australia Post etc.

Optus Customer Care

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ZTE Corporation is a global leader in telecommunications and information technology founded in 1985.

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