For warranty and non warranty claims, products should be returned directly to the place of purchase. Your original place of purchase will be able to assist you as they have access to the support processes that have been setup with our authorised Australian channels.

In accordance with applicable law, ZTE Australia will require you to furnish proof of purchase details, like contact details, device IMEI number and place of purchase for validation to confirm that the device in question is in fact an Australian released model, before receiving warranty service.

Grey or Parallel Imported ZTE devices from other countries that are typically sold by online resellers on eBay, Kogan, Dicksmith and other websites outside of Australia, are not covered by local warranty as they are not tested, compliant or approved for use in Australia if they have not been through the ZTE Australia standard processes for release through our authorised channel partners.

You can check if a ZTE device has been released officially in Australia by contacting either our channel partners or finding it listed on this website. If you have purchased a ZTE device that is a grey / parallel import, ZTE Australia has no responsibility to provide any product / technical support or repairs / spare part facilities in Australia. The warranty under the ACL consumer guarantee provisions is with the reseller only and not with ZTE Australia. This continues to be the case even after an Australian variant of the device is released as there may be more than Software differences.

You may also call ZTE’s Customer Care line for any queries.

Smartphones = 24 months Warranty
Accessories = 12 Month Warranty (Industry Leading)
External Battery = 12 Month Warranty
Built in Battery = 24 Months

 Australian Authorised Service Centres

All ZTE Branded Repairs are handled by either of our repair partners, 4Fix Australia or QSL. To seek assistance for warranty claims or out of warranty repairs please contact 4Fix Australia or QSL using the details below.

4Fix Australia (Melbourne / VIC)

Address: 1 James Street, Clayton South Victoria 3169

Repair Booking Link: Book a Repair
Phone: +61 3 9544 5877
Website: https://4fix.com.au/

Address:  Unit 11, Slough Business Park, Silverwater Road (Off Rachel Close), Silverwater,  NSW 2128, Australia

EMAIL: info@qsl.net.au
Phone: +61 2 8767 2200
Website: https://qsl.net.au/

ZTE Customer Care

To talk directly to a ZTE Customer Care Representative between 10am – 6pm (AEST) weekdays, please call: 1300 789 475

To reach out to ZTE over email please send your enquiry to support@zte.com.cn

Contacting ZTE Customer Care via either of these methods you should organise the following information as they will need this detail to be able to provide you with the best support result or direction.

• Your Full Name,
• Your best contact number,
• Your Email Address,
• Your Post code / State (minimum address requirement),
• ZTE or Channel Model Number,
• Detailed issue description,
• Where you purchased the device from,
• When you purchased the device,