For warranty and non warranty claims, products should be returned directly to the place of purchase. Your original place of purchase will be able to assist you as they have access to the support processes that have been setup with our authorised Australian channels.
In accordance with applicable law, ZTE Australia will require you to furnish proof of purchase details, like contact details, device IMEI number and place of purchase for validation to confirm that the device in question is in fact an Australian released model, before receiving warranty service.
Grey or Parallel Imported ZTE devices from other countries that are typically sold by online resellers on eBay, Kogan, Dicksmith and other websites outside of Australia, are not covered by local warranty as they are not tested, compliant or approved for use in Australia if they have not been through the ZTE Australia standard processes for release through our authorised channel partners.
You can check if a ZTE device has been released officially in Australia by contacting either our channel partners or finding it listed on this website. If you have purchased a ZTE device that is a grey / parallel import, ZTE Australia has no responsibility to provide any product / technical support or repairs / spare part facilities in Australia. The warranty under the ACL consumer guarantee provisions is with the reseller only and not with ZTE Australia. This continues to be the case even after an Australian variant of the device is released as there may be more than Software differences.
You may also call ZTE’s Customer Care line for any queries.
Smartphones = 24 months Warranty
Accessories = 12 Month Warranty (Industry Leading)
External Battery = 12 Month Warranty
Built in Battery = 24 Months
All ZTE Branded Repairs are handled by our repair partner QSL. To seek assistance for warranty claims or repairs please contact QSL on either
Address: Unit 11, Slough Business Park, Silverwater Road (Off Rachel Close), Silverwater, NSW 2128, Australia
EMAIL: info@qsl.net.au
Phone: +61 2 8767 2200
Website: https://qsl.net.au/
To talk directly to a ZTE Customer Care Representative please call: 1300 789 475
To reach out to ZTE over email please send your enquiry to support@zte.com.cn
Telstra
All ZTE manufactured Telstra Branded devices are managed through Telstra. For warranty or repair claims you may call Telstra’s customer care line or visit a Telstra store for guidance. For over the phone support please call ZTE’s Customer Care Line. If the device is purchased through another retailer we recommend returning the device to the original place of purchase. Eg: Coles, Woolworths, Big W, Australia Post etc.
Optus
All ZTE Manufactured Optus Branded Devices are managed through Optus. For warranty or repair claims you may call Optus Customer Care line or visit a Optus Store for guidance. For over the phone support please call ZTE’s Customer Care Line. If the device is purchased through another retailer we recommend returning the device to the original place of purchase. Eg: Coles, Woolworths, Big W, Australia Post etc.
OUR COMPANY
ZTE Corporation is a global leader in telecommunications and information technology founded in 1985.
OUR PARTNERS
ZTE is proud to be partnered with Australia’s leading businesses through which our customers can experience our products & services.
OUR PRODUCTS
From the latest mobile devices to 5G mobile and accessories our products offer great user experiences to enhance your life.