Support Centre
ZTE Australia values our customers & we are here to provide support.
Our Customer Care Lines are open Monday to Friday from 10AM to 6PM AEST.
ZTE Australia values our customers & we are here to provide support.
Our Customer Care Lines are open Monday to Friday from 10AM to 6PM AEST.
To talk directly to a ZTE Customer Care Representative please call: 1300 789 475
To reach out to ZTE over email please send your enquiry to mobile@zte.com.cn with all the following details provided as a minimum to avoid any delays.
Visit our downloads page for all our devices released in Australia. Abuse of these files or linking from external sites will result in application of a IP Address filter so please don’t post any file links from this site to any other sites.
For warranty and non warranty claims, products should be returned directly to the place of purchase. The store will be able to advise you of the repair process.
For Telstra or Boost branded devices, visit your local Telstra Store or dealer or return to your place of purchase.
For Optus branded devices, visit your local Optus Stores or Call Optus Service at 13 39 37.
For ZTE branded devices, it depends on the device type and model and where you purchased the device from. The only and correct process is to return to your place of purchase. They will then be able to provide the required support and deal with any faults / issues back into their supply channel.
If you have an issue with a NBN Modem / Router or a 5G CPE device, then return to the network vendor that you purchased the device from for their support service and processes. Exetel, Superloop and Optus handle all their own support for our home routers.
If you have either the AXON 20 or RedMagic 6 Pro handsets, contact our Authorised Service Centre QSL, check the QSL website for locations and details.
Accessibility
ZTE provides some specialised devices or features to assist people with accessibility issues. To check for hearing aid and visually impaired features please check the Accessibility Matrix document (Excel Spreadsheet) to see a table of supported features on each device. You can download the Accessibility Matrix document from our Downloads page linked above.
ZTE Corporation is a global leader in telecommunications and information technology founded in 1985.
ZTE is proud to be partnered with Australia’s leading businesses through which our customers can experience our products & services.
From the latest mobile devices to 5G mobile and accessories our products offer great user experiences to enhance your life.
Include all the following details listed below. Provide as much detail as possible for the issue you are having including the frequency of the issue, your location when the issue occurs etc.
Our ZTE Customer Care team will then have all the required information to either respond directly or escalate to a local Australian based team member for assistance.
If you think you will take your phone with you then you need to understand what mobile networks are available in the locations you are travelling to and whether or not their networks are compatible with your ZTE Device.
The high end ZTE devices generally have many frequency bands, but the budget devices will likely have the frequency bands for either the carrier they are designed for or for Australian Carriers and the Technology used.
So use the Specification section on our webpage for your device and compare.
If you are able to use your ZTE device where you are visiting you will need to let your mobile service provider know so they can enable International Roaming. Beware as there are higher costs then you pay for your local mobile service.
Ask for the prices and beware of data usage when overseas.
Use local Wi-Fi in hotels etc or get a local data SIM for WiFi hotspot use to avoid the high costs and unwanted bill shock when you get home.
You can also email our ZTE Customer Care team with all the required information and ask them if your device will work in the countries you are planning to visit. We suggest emailing for this question as it would take some time to put this information together and it would need to be done by the Australian team locally.
Updates on your device are extremely important and should not be ignored or skipped. The reason for this is that updates for any element of your device software are usually bug fixes or security updates and as such they are primarily for the continued protection of your personal data and the device itself.
If your device is a smart phone or Mi-Fi (portable Wi-Fi Hotspot), then there are updates for both the Operating System and Applications which require either you to accept the update or to ensure that you have the device set to automatically update the applications when connected to a charger and home or office Wi-Fi (to save mobile data for when you are mobile).
If you have a Home Gateway modem / router type of device, then the updates are all Operating System related.
In cases where the device is connected to a mobile network, the Operating System updates are sent by FOTA (Firmware over the Air) and the application updates are from Playstore using the main data connection in use at the time.
In the case where the device is an NBN Modem/router, then the Operating System update is provided by the NBN data connection from our update servers directly.
Users can check for updates for their own devices by navigating to the correct menu and checking for any updates themselves or following the prompts when they receive an Update is Available message.