eSafety and ZTE Australia.

This page provides you with information on issues relating to online safety, such as how to protect your family / children from inappropriate websites, and how to make sure your devices stay secure while connected to the Internet.

ZTE Australia is proud to promote positive relationships between users and their devices. This includes the online safety of you and your family.

Mobile devices are basically wireless data terminals that allow access to all the available data / content that is assessable on the internet.  Even our CPE, Home Router or Mobile data devices provide users with access to the internet even if they require you to have other devices to view / access the content itself.

The best solution to keeping a family safe on the Internet is to make sure that you can set, control and supervise all their family members when online.

The Internet is an ever growing repository of information / content where anyone can access, and insert content anywhere at any time. Undesirable content can be accessed just as easily as content that is useful.

This means that adult supervision or supervision tools can help family members / children avoid any adult or undesirable material that could be found.

The Australian Government maintains an eSafety online information and reporting portal. If you experience any online safety concerns while using our products please report it via the eSafety Commissioner Portal at

Scroll down to the “Find out what we can do” section on the eSafety Commissioner page and select from the four options described to start reporting.

This covers online threats, intimidation, harassment, distribution of unwanted content and offensive materials.

Further Tips to protect your family when they are using their mobile devices:

  • Only install applications on your devices from Trusted sources such as Google Play Store
  • Allow your devices to update themselves and the applications that are installed on them from authenticated and trusted sources only.  So Google Play Store for instance is a trusted source for all the applications and device Firmware updates from your device manufacturer are another trusted source.
  • Install Applications such as Google Family Link (available for Android or iPhone – check compatibility with your family devices) on all family member phones.
  • Enable SMS Spam detection on your mobile devices.
  • Don’t open links on messages unless you confirm the source of the message.
  • Don’t click on Ads within Applications you are using or websites you are visiting without thinking whether or not they can be trusted as some could take you to dangerous sites.

Further Tips to protect your children when they are using the Internet:

  • Communicate regularly with your children about what they do online and to whom they talk to online. Online habits change over time, so it’s important to have the talk more than once.
  • Restrict Online time or device access to set time periods when at home.
  • Install Applications such as Google Family Link (available for Android or iPhone – check compatibility with your family devices) on all family member phones.
  • Take computers out of children’s rooms and put them into communal areas of the home, such as the family room or living room.
  • Help your child choose their ‘screen name’, email address or instant messaging name wisely.
  • Parents are urged to consider using technology, specifically software to help you protect your child. Check with your ISP for what they offer with your home internet service.

Rules you should set out for your children when using the Internet and social media:

  • Never reveal any details that could be used to physically trace you, such as your real name, address, phone number, school name or friends; names.
  • If something appears on the screen in front of you, and you find it disturbing, you should let your parents, teacher or friends know.
  • If you hear or see your friends not doing the right thing on social media, remind them of the potential dangers and how to do the right thing.
  • Remember that not everything you read in chats and social media is true and people may not be who they say they are. Be smart and make decisions for yourself on what you think is right and wrong.
  • Let your parents know when you’ve made a new friend online.


Family Friendly Filters

What are filters?
Filters are generally computer programs that allow parents and system administrators to control a list of permitted and blocked websites and programs.

More information about filters and staying safe online can be obtained from the Office of the eSafety Commissioner

The Google Family Link Application has one core function that allows you to manage filters across multiple Google services and core applications within Android or iPhone OS across all the compatible family devices.

What is Google Family Link and what does it do?

The Google Family Link application ( ) is an application that allows you to control, locate and monitor any mobile phones registered with the parent device remotely.  The main user can set parental control filters to restrict adult material or content, APP time limits, location monitoring and child’s device usage.  Visit the link above to learn more.

Keeping Your Online Account Safe

Your Online account contains information such as your contact details, address and details about all your Online services so it is important to keep it safe.  In the case of your ZTE mobile handset devices, as they use the Android OS typically, they will most likely using your Gmail account which could have access to all your online and even offline activity and data, including your banking details.

Here are a few tips to keep your accounts secure:

  • Regularly scan your computer(s) for viruses and malware.
  • Be cautious about using an untrusted computer to enter your online account login details.
  • Set up Two-Factor Authorisation on all your online accounts.
  • Never share your passwords or usernames over email, instant messengers or social media. If you need to record any password or username, write it down on a piece of paper and keep it somewhere safe.
  • Do not use the same password for multiple websites.
  • Update your online account password regularly.
  • When setting up your online account password, you should avoid using the following:
    • Obvious words such as “password” or “qwerty”
    • Your home internet Username or Customer ID
    • Your name or names of your family and friends
    • Using sequential letters and numbers such as “abcde” or “12345”
  • Don’t open attachments or links from any social media source or email unless you are 100%+ sure of what they are and who sent them. If there is any doubt don’t touch it or open it.

We also recommend that you consider:

  • Make a report to the eSafety Commissioner Portal and follow their directions;
  • Contact your bank or financial institution straight away and tell them someone might be committing fraud if you have been asked to provide banking details;
  • Consider changing your passwords for accounts such as for your bank, email and social media;
  • Report any fraud to local police or the Australian Federal Police;
  • Report any cybercrime relating to identity theft and online fraud to the Australian Cyber Security Centre;
  • Contact IDCARE on 1300 432 273 if you want help with identity crime or cyber security;
  • Report the activity to Scamwatch.


How someone can steal your mobile number

If a criminal has your personal information, they can steal your mobile number in a couple of ways:

  • An unauthorised port – the criminal contacts a new telco and pretends to be you, sets up an account and ports your number.
  • A SIM swap – the criminal contacts your current telco pretending to be you and requests a new SIM card that has your number.

Once a criminal has your number, they can receive SMS verification codes. This means they can get access to services such as your bank, email and social media.

Informative Sites

Stay Smart Online is an Australian Government Initiative designed to provide all Australian online users with practical tips and advice on e-security. This website contains basic information on how to secure your computer, best practice tips for smart transacting online, and information on keeping young people safe online.

Office of the eSafety Commissioner provides a range of information, tools and educational material for parents and schools.


Offensive or illegal online content can be reported via the Office of the eSafety Commissioner.

If you are unable to submit your complaint using this form, and you are an Australian resident, you may be able to make a complaint by emailing In your email, please provide specific URL information and the reasons why you believe the content should be prohibited.

If you need to report any criminal activity, please go to Crime Stoppers online or call 1800 333 000. Reports can be anonymous.